Privacy Policy

Application:Chikitsa Mitra Pilot (Ambulance Owner & Pilot App)

Effective Date: September 16, 2026

Location Data Disclosure & Background Tracking

Chikitsa Mitra Pilotis an ambulance booking and emergency dispatch application. To provide fast, reliable emergency medical transportation and ensure ambulances reach patients quickly, this application accesses and collects precise and approximate location datafrom your device.

Background Location Access:The application collects location data in the background (even when the app is closed, minimized, or not in active use on screen)to enable the following essential features:

Emergency Ambulance Dispatch:To identify your ambulance's real-time position and assign nearby emergency ambulance booking requests to you.
Real-Time Live Patient Tracking:To share your ambulance's live GPS movement and estimated time of arrival (ETA) with the patient who booked the ambulance while you are en route.
Turn-by-Turn Navigation:To guide you along the fastest route from your current location to the patient's pickup point and to the destination hospital.
Accurate Trip Distance & Billing:To calculate the exact distance traveled and trip duration for fair and transparent billing.
Transit Safety:To monitor trip routes during emergency medical transfers.

Privacy Commitment:Location data collected by Chikitsa Mitra Pilot is used strictly for operating the ambulance booking service. We do notsell, rent, or trade your location data to any third parties or advertising networks.

1. Introduction

At Chikitsa Mitra, we value the trust you place in us. This Privacy Policy explains how Chikitsa Mitra Pilot("we", "our", or "Platform") collects, uses, stores, and protects personal and vehicle information when ambulance drivers, pilots, and partners use our mobile application and dispatch services.

2. Information We Access and Collect

To provide an efficient ambulance booking and dispatch service, we collect and process the following information:

Personal Information:Name, mobile phone number, email address, and profile photo provided during registration.
Driver & Vehicle Verification Details:Driving license information, vehicle registration number (RC), and vehicle details required to verify the driver and ambulance.
Location Information (Foreground & Background):Precise and approximate GPS location data collected while using the app as well as in the background when the pilot is on duty or on an active trip.
Device Information:Device model, operating system version, and technical app logs for stability and diagnostics.
Trip & Booking Records:Pickup points, destination hospitals, trip distance, duration, and booking history.

3. Purpose of Location Data Collection

Location data is central to the operation of an emergency ambulance service. We use location data specifically for:

Matching Nearby Bookings:Detecting pilot availability near emergency requests and routing booking calls to the closest ambulance.
Live ETA for Patients:Broadcasting real-time tracking so patients and their families know exactly where the ambulance is and when it will arrive.
Navigation Guidance:Assisting pilots with accurate turn-by-turn routing to patient locations and hospital emergency departments.
Distance Measurement:Recording accurate odometer and GPS trip distances to calculate correct trip fares and earnings.
Background Tracking:Allowing pilots to receive urgent ambulance booking alerts and maintain seamless patient tracking even when the app is in the background.

4. How We Use Your Information

To register, verify, and manage your pilot account.
To allocate and fulfill ambulance booking requests.
To provide real-time trip tracking and route directions.
To calculate trip charges and settle driver earnings.
To provide customer support and resolve booking or technical inquiries.
To ensure safety and resolve trip disputes.

5. Sharing Your Information

We do notsell or rent your personal information. Your information is shared only as necessary to fulfill the ambulance service:

With Patients / Bookers:The patient who booked the ambulance can see your name, phone number, vehicle number, and live GPS location during an active trip.
With Receiving Hospitals:When needed to prepare for patient arrival and emergency coordination.
Legal & Regulatory Authorities:When required by applicable law, regulation, or legal process.

6. Device Permissions Requested

The app requests the following device permissions solely to support core ambulance booking functionalities:

Location Permission (Foreground & Background):To detect your position for nearby bookings, navigation, and live tracking.
Camera & Storage:To upload required photos of your driving license, vehicle documents, and profile photo.
Phone:To enable direct phone calling to the patient for pickup coordination.
Notifications:To deliver alerts for incoming ambulance booking requests.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information and location data against unauthorized access, loss, alteration, or misuse.

8. Data Retention

We retain your personal and vehicle data for as long as your pilot account remains active, or as required by law for accounting, safety, and regulatory compliance.

9. Account & Data Deletion

You have the right to request the deletion of your pilot account and associated personal data. You can submit a deletion request through our Delete Data pageor by emailing us at privacy@mychikitsamitra.com.

10. Advertisements Policy

The Chikitsa Mitra Pilot application does not display third-party advertisements and does not share your data with third-party ad networks.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

12. Contact Us

If you have any questions or privacy concerns regarding the Chikitsa Mitra Pilot app, please contact us:

Privacy Email:privacy@mychikitsamitra.com
Support Email:support@mychikitsamitra.com
Office Address:H-3, Anand Bazar, Danapur Cantt, Ward No-6, Landmark - Gandhi Murti, Patna - 801503, Bihar, India